Are you looking for a customer service job? Be ready to talk about your skills and experience during the job interview. Prepare your customer service interview answers to the interview questions on this list:

  • Tell me about your previous work experience in customer service.
  • Why would you be a good fit for our company as a customer service rep?
  • What do you know about this company’s products and services?
  • What makes you a great candidate for this customer service rep job in particular?
  • What do you enjoy about working in customer service?
  • What are your strengths and weaknesseswhen interacting with customers?
  • What have you done to be a better customer service representative?
  • What have you done at your present/last company to increase revenues, reduce costs or save time?
  • Tell me about a time whenyou helped resolve a particularly difficult customer
  • Talk about a time when you were unable to help a customer. What was the issue and how did you handle the situation?
  • What type of customer service systems have you used? What is your level of familiarity with them?
  • Do you consider yourself a team player?
  • What type of organizational structure have you worked within previously?
  • What type of organizational structure suits you best?
  • What have you done recently to improve your skills as customer service rep?
  • What type of schedule are you looking to work?
  • Would you be available to work additional shifts