• Do use Mr. or Ms., followed by the interviewer’s last name. Only use their first name if they ask you to.
  • Don’t smoke, chew gum, eat, or drink.
  • Do keep a glass of water handy, though. There’s nothing worse than having a tickle in your throat or a cough starting when you need to talk on the phone. Have a glass of water ready so you can take a quick sip if your mouth gets dry.
  • Do smile. Smiling will project a positive image to the listener and will change the tone of your voice. It can also be helpful to stand during the interview, since this typically gives your voice more energy and enthusiasm.
  • Do focus, listen, and enunciate. It’s important to focus on the interview, which can be harder on the phone than in-person. Be sure to listen to the question, ask for clarification if you’re not sure what the interviewer is asking, and speak slowly, carefully, and clearly when you respond. It’s fine to take a few seconds to compose your thoughts before you answer.
  • Don’t interrupt the interviewer.
  • Do take your time. It’s perfectly acceptable to take a moment or two to collect your thoughts.
  • Do take notes. It’s hard to remember what you discussed after the fact, so take brief notes during the interview.
  • Do give short answers. It’s important to stay focused on the questions and your responses.
  • Do have questions ready to ask the interviewer. Be prepared to respond when the interviewer asks whether you have any questions for him or her. Review these questions to ask the interviewer and have a few ready in advance.
  • Do remember that your goal is to set up a face-to-face interview. At the end of your conversation, after you thank the interviewer, ask if it would be possible to meet in person.